Return and Refund Policy

Thank you for shopping at Virdena, powered by Belvoro Group LLC. We want you to be completely satisfied with your purchase, and we’re here to ensure your shopping experience is as smooth as possible. If you are not entirely happy with your order, we’ve outlined our comprehensive Refund and Returns Policy to guide you through the process.

Eligibility for Returns and Exchanges

At Virdena, we accept returns and exchanges on items purchased directly from our website, provided that the following conditions are met:

  • Items must be returned within 90 days from the date of delivery.
  • Items must be returned unused, and in the same condition as when you received them.
  • You must provide proof of purchase (order confirmation or receipt).
  • Custom or personalized items are not eligible for return unless the product is defective or damaged during shipping.

All return conditions, timelines, and costs are clearly communicated before purchase to ensure full transparency.

How to Return or Exchange an Item

Returning or exchanging an item is simple:

  1. Email Us: Contact us at contact@virdena.com with your order details and reason for the return/exchange. Our customer service team will assist you with the next steps.
  2. Complete the Return Form: You will receive a return form that you must complete and include with your returned item. The form will help us process your return or exchange quickly.
  3. Pack Your Item: Ensure that the item is packaged securely in its original packaging to avoid any damage during the return process.
  4. Ship the Item: Once your return request is approved, we will provide you with detailed return instructions, including a prepaid return shipping label and the correct return address. Please do not send items back without contacting us first, as this may delay or prevent proper processing.

Once we receive your item, we will process your refund or exchange based on the condition of the item.

Return Shipping Costs

We provide a prepaid return shipping label at no cost for eligible returns.

To receive a return label, customers must contact our support team at contact@virdena.com and follow the return instructions provided. Returns must meet the eligibility conditions outlined in this policy.

Non-Returnable Items

Some items cannot be returned under our policy:

  • Custom or Personalized Items: Products that have been customized or personalized are non-returnable unless they are defective or damaged upon arrival.
  • Sale or Clearance Items: All sale, discounted, or final clearance items are final sale and cannot be returned or exchanged.

Damaged and Defective Products, or Unsatisfactory Items

If the item arrives broken, damaged, or not as expected, we apologize for the inconvenience. Please follow these steps:

  • Contact us within 7 days of receiving your order by email at contact@virdena.com with your order number and photos of the damaged or defective item.
  • We will either issue a refund, or send you a replacement.
  • If the item is returned in its original, undamaged condition but has been used, we will be unable to offer a full refund or exchange.

Exchange Policy

We offer exchanges for size or product swaps if the following criteria are met:

  • Items are returned within 90 days of delivery.
  • The item is in its original condition and packaging.
  • Availability of the exchanged item: If your requested item is out of stock, we will either issue a store credit or refund you the full amount.
    To begin an exchange, please email contact@virdena.com, and our customer service team will assist you with the exchange process.

Reason for Return

If you are returning an item, kindly provide a reason for return in your email:

  • Incorrect size or color
  • Changed my mind
  • Item is damaged or defective
  • Wrong item received

This helps us improve our products and services.

Can I Change My Shipping Address?

If you wish to change your shipping address, please contact us as soon as possible at contact@virdena.com. We can only modify the address before the item is shipped. After your order is processed, we may not be able to change the delivery address.

Cancellation Policy

If you wish to cancel an order, please contact us immediately after placing your order at contact@virdena.com. If the item has not yet been shipped, we can cancel the order and issue a refund. Unfortunately, once an order has been dispatched, it cannot be canceled.

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be automatically issued to your original payment account within 10 business days.

Please note that it may take additional time for the refund to appear in your account, depending on their processing times.

If more than 10 business days have passed since we approved your return, please contact us at contact@virdena.com.

Contact Information.